• Online orders are shipped Monday through Friday, excluding holidays.
• Please allow 1-3 business days for processing, and provide all address details, including apartment/suite/unit number. Please note orders are processed and shipped once payment is confirmed.
• All orders will include a tracking number. Once we have shipped your order, you will receive an email notification with tracking information. Orders that cannot be received for whatever reason will either be re-shipped (at the customer’s expense) or cancelled.
• We only ship to the billing address on file with your credit card.
• Most shipments within Canada and the United States are shipped via Canada Post.
• Once dispatched you will receive a tracking number for confirmation via email. For all tracking inquiries please contact the shipping company directly. 
• Shipping times may vary and are not guaranteed. 
• LOUISE ROW is not responsible for deliveries made outside the estimated timeframe.
• Please note that LOUISE ROW is not responsible for any product loss and/or delays of orders following shipment from our locations to the shipping address. Delayed delivery will not give rise to any penalty or indemnity and cannot be used as a reason for cancelling an order.
• LOUISE ROW reserves the right to cancel any orders at our discretion.

CANADA

• Signature Required: All Canadian shipments are shipped with signature required.
• For all Canadian Shipments shipped with Canada Post please track shipment here.

LOUISE ROW offers complimentary standard shipping on Canadian orders over $500 CAD.

Standard Shipping = $15 CAD (Orders under $500 CAD)
3-9 business days (estimation)

Express Shipping = $35.00 CAD
2-4 business days (estimation)

Priority Shipping = $50.00 CAD
1-2 business days (estimation)

USA

• Signature Required: All US shipments are shipped with signature required.

Standard Shipping = $25.00 USD
4-7 business days (estimation)

Express Shipping = $50.00 USD
2-4 business days (estimation)

• Orders with Route Package Protection: Access our Shipping Insurance page for more information on Route Package Protection offered through our website.
  To place a claim, please access Route's claims portal directly. For Route Customer Service please visit their website.
• Orders without Route Protection: please contact Canada Post's Customer Service.

• Taxes are not included in the sale price and will be added where applicable by law for all Canadian orders.
• LOUISE ROW charges the sales tax of the shipping destination province in Canada, as required to by law.
• Orders shipped outside of Canada are not subject to any Canadian sales tax.
• Please refer to the customs legislation in your country of residence for more information on additional duties and taxes.
• Please note that duties, taxes, and customs fees may apply to international shipments (US orders) and are the responsibility of the customer. These charges are determined by your local customs authority and are not included in your purchase price or shipping cost.
• Estimated shipping times do not include customs clearance. In the case of refusal, the recipient will still be liable for shipping fees, taxes and additional customs and duties.

At LOUISE ROW, all purchases are considered final sale. This means we are unable to accept returns, refunds, or exchanges for any items. Similar to other luxury resale platforms, this policy ensures the authenticity and integrity of the pieces from our curated collections. By maintaining a strict final sale policy, we uphold the trust and confidence of our customers and consignors alike.

Items are priced in accordance with their condition and great care is taken to check each item before it is shipped to the buyer. As such, please read the product description and review all photographs of the item before proceeding to purchase. Please pay attention to the rating we give each piece ranging from Fair through Pristine (see details here). We guarantee the authenticity of any item bought with LOUISE ROW. As such we will only offer a full refund for any item that is proven to not be authentic.